Account deletion

Delete your Leafora data

The current Leafora App does not expose a named-account sign-in form. It creates a pseudonymous device or service session when needed for usage limits and purchase access. You can request deletion of service-side records associated with that session by email, and you can remove local plant records yourself.

Optional request details: an email address for the reply, the device or service-session ID, and an Apple or Google order ID can help us locate records.

Delete local data yourself

Captured or selected plant photos, saved plants, and local analysis history are stored on your device. Delete saved records in Leafora or uninstall the App to remove local copies. A plant photo is sent to our service and configured AI provider only when you request an analysis.

Request deletion in the app

  1. Open Leafora and go to Settings.
  2. Tap Delete account.
  3. Tap Send request. The request covers the service-side data tied to that device, and the app shows Request received once we have it.

If your version of Leafora does not show Delete account in Settings yet, update the app or use the email steps below.

Whether you ask in the app or by email, we aim to finish deleting eligible data within 30 days of receiving your request. Until then, the app keeps working.

How to request service-side deletion

  1. Email us at the address below.
  2. Use the subject line Delete Leafora data.
  3. Include an email address if you want a reply. If available, include the device or service-session identifier shown in the App or in support diagnostics, plus an Apple or Google order ID for a purchase.
  4. Support will verify your request, locate eligible records, and reply by email.
Email [email protected]

What we delete

  • The pseudonymous device or service-session identifier and usage or entitlement records associated with it, where reasonably locatable.
  • Submitted plant photos, analysis requests, and generated results still held against that session, where reasonably locatable.
  • Limited product-interaction, diagnostic, support, and other personal data tied to that session, where deletion is legally available.

Limited records we may retain

Purchase, refund, tax, fraud-prevention, security, or legal records may be retained only for as long as required for those purposes. Apple App Store and Google Play keep their own transaction history independently of us. Deleting service-side records does not delete records held by either store.

Cancel subscriptions separately

Requesting deletion does not cancel an active Apple App Store or Google Play subscription. Cancel it in the store where you purchased it to stop future charges.

Need help?

If you cannot find a device or service-session identifier, contact [email protected] and include the app name and any Apple or Google order information you have.

The Sky Bringup, LLC